Problems with Placing Holds or Viewing your Patron Record
If you have a problem placing holds online, it will loop back to the
login screen or back to the "choose a pickup location" page, here may be
Are you using Internet Explorer? If you are, see if you Content
Advisor is Enabled.
- Go to Tools
- Internet Options
- under Content Advisor
- Approved Sites
- Add vulcan.bham.lib.al.us and catalog.jclc.org
Or you may have a pop-up blocker.
Disable the pop-up blocker for both of the following sites:
If you don't allow pop-ups, then you will not get the processing
screen that tells you when it is done and it looks like it is throwing
you into a loop, but usually it will have processed it anyway.
Check your account after a few minutes to make sure that the hold is
The other thing is if you use some browsers other than IE, then you
will not get the update at the end of the process that tells you if it
was successful. This does not show up in Opera, Firefox, Konqueror or
If the login screen seems to refresh over and over, with no error
message, this could indicate a corrupted login cookie. Please delete the cache and cookie files in your web browser.
There is a limit of 30 holds per card. If you
have 30 holds, the system will not allow you to
place anymore holds. The message you get is that
there is something wrong with your card but it does
not explain what it is.